While 49% of
consumers would trust AI-generated advice for retail item information, only 20% would trust AI-generated advice for healthcare information and just 19% would trust AI-generated advice for financial
Some 38% of consumers say they would trust AI-generated advice for hospitality advice, such as checking in for a flight or comparing flight and hotel options or restaurant
When it comes to healthcare, consumers would rather pick up a phone to make a call or complete a transaction. Some 32% of consumers prefer to complete a transaction on
the phone, compared with 30% in-person and 25% online.
Many consumers also prefer to complete retail transactions in person. Some 46% prefer to purchase clothing, electronics, and home goods
in the store, compared with 35% who say they prefer to complete these types of transactions online.
Some 51% prefer to complete a transaction in person when dealing with financial services,
compared with 27% who prefer to make the transaction online.
For home maintenance and improvement transactions, in-person tops the list at 39%, followed by online and phone calls at about 24%